Customer Service

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Trion Service Announcements:

Field Upgrades

January 2010 The newly redesigned Trion Technology AC distribution module makes use of a printed circuit board to house the various components and thus eliminates 90% of the wiring that had been required previously. This increases the reliability and durability of the module. The design now also incorporates MOVs (metal-oxide varistors) to give the circuitry surge protection. The new design increases the single-phase outlet connectors from four to six to more readily power the various components used on the system such as turbo pumps, RF generators, etc. Each of the six outlets has its own dedicated fuse. A new single 24Vdc power supply capable of delivering up to 500Watts has replaced two independent power supplies. This is an increase of about 250Watts. In addition, there are now six output connectors for the 24Vdc power. This allows easier and cleaner cabling to power the various devices that need 24Vdc on the tool. The AC distribution can be built up in either single-phase or three-phase configurations, depending on the power requirements for the equipment on the tool.
February 2008 Trion Technology introduces a new PLC design as part of our continuing quality improvement program. The PLC incorporates our new compact industrial computer, which operates off LabView software. ( The reliability of the industrial computer is 35KHrs MTBF.) We first introduced this to our production systems 12 months ago, and we are now offering it as upgrade package to our legacy customer base.

Trion Technology Service – A Few Customer Comments

"We just wanted to drop a quick note, to thank Trion. Recently John visited with us to install and upgrade our Trion RIE tool. John was extremely knowledgeable and professional, he knew exactly what to do, and completed the services in a timely manner. It was a pleasure working with John. Thank you for your great support!"
- Shannon Smith

 “Continuing to do courtesy service on our older, out-of-warranty machines has really sold me on excellent customer service.”

“Super job! Very knowledgeable. He fixed several additional issues with the tool he spotted. He also looked at an additional tool in the CFA Lab. Thanks a million.”
“Thanks for having a crack at etching our InP-based material and we will keep your suggestions in mind. We have had some great success getting the Trion systems online and we are using them extensively in our InP-based VCSEL product development. You’ll also be pleased to know that the ICP/RIE system you assisted me with at Trion is working like a charm.” – E.S.

“I really have to thank you for such a timely response on our service call. Your technician was great, we really needed our machine up and running by this morning so yesterday he worked at our lab until midnight and made it happen! Really nice of him, and thanks again!” – L.O.

“Thanks! I have really enjoyed working with Trion. This was my first experience evaluating, purchasing and installing a piece of equipment for this company, and the customer service and general responsiveness from Trion made everything possible.” – M.K.

“I have been very pleased with the continued support with respect of answering emails, returning phone calls, and timely on site visits.”

“They did a fantastic job addressing the various system problems that we faced - the efforts were appreciated. Quick response by Trion to the various software and hardware issues allowed us to successfully meet a critical DOE deadline for lab readiness.”